Finding Your Customer Number

If you are a new customer, we will create your customer number when you place your first order.

If you have previously registered your account online, simply sign in to ShopHQ.com. Your customer number is recorded in your account.

Your customer number is also displayed on every order confirmation email we send you to confirm that we've received your online or phone-placed order. (If you order by phone and would like to receive these emails, we must have your email address on file.)

Additionally, if you have a recent invoice, your customer number can be found at the top of the invoice.

If you do not have a recent invoice or order confirmation email, a Customer Service Representative will be able to help you at 1-800-676-5523 between 9am and 9pm EST, Monday through Friday and 10am - 6pm EST, Saturday and Sunday.